We want you to be completely satisfied with every item you purchase. All regular priced furniture items are able to be returned within 7 days of delivery or pick-up, upon presentation of the original receipt. The unused item must be returned in its original condition and packaging. Refunds will be processed based on the original method of payment. Returned items are subject to a 20% restocking fee. Therefore, please unwrap your merchandise carefully, keeping in mind that merchandise can only be returned in its original packaging.
Any opened merchandise that is returned with damaged, some missing or unwrapped packaging will be subject to a 30% restocking fee.
Shipping and Delivery fees are not refundable and the customer is responsible for paying the shipping and/or delivery fees to have the item(s) returned to our warehouse. All sale furniture, clearance furniture, floor models, and pre-order furniture are considered final sale and are not eligible for return.
All custom and Pre-Orders are non-cancellable and non-returnable.
Items shipped via our shipping carrier may be returned or exchanged in-store or online. The unused item must be returned in its original condition and packaging. To arrange a return or exchange for an online order, please call us at 905-660-4669.
Our in-home delivery service (only offered across the GTA) is offered for purchases made in-store and online. The unused item must be returned in its original condition and packaging. Please note that delivery fees are non-refundable. Customers are responsible for any applicable delivery fees and return packaging.
Please contact us within 7 of delivery to arrange a return or exchange. To arrange a return or exchange for an online order, please call us at 905-660-4669.
We work closely with our distribution partners to make sure your merchandise arrives safely. However, damages from shipping and handling may sometimes occur.
If any damage is found when opening your furniture order, simply call our service department within 2 days of receipt. The furniture will be repaired free of charge by Urban Accents or our Technician. If the item cannot be repaired you will be offered an exact replacement at no extra charge. A reselection will be offered if no replacement is available.
The process is easy: you send us pictures and a description of the damages, we send you replacements. Please send all photos to email@example.com.
To help us protect you and your merchandise and enable us to make a claim on your behalf if items are lost or arrive damaged due to transport, it is important that you inspect all packaging carefully upon delivery before signing the “Proof of Delivery” receipt and report any damage to the packaging to the driver.
We recommend taking photos of damaged packaging before opening it. If you cannot inspect your merchandise upon delivery for any reason (e.g., you cannot unwrap the merchandise or do not immediately see any damages to merchandise or packaging), but suspect that it may be damaged, please declare the merchandise as damaged on the Proof of Delivery, before you sign. Signing a Proof of Delivery receipt without indicating any damages will free the transporter of all responsibility regarding loss or damage to your goods and prevents us from filing damage claims on your behalf.